Your friendly, self-service and full service launderette in Hoddesdon, Hertfordshire
##“We wish to reassure all of our wonderful customers that despite the latest lockdown measures imposed, we remain very much OPEN AS NORMAL as we fall under essential retail category along with supermarkets and pharmacies. Covid secure guidelines are being strictly followed, so we appreciate your cooperation in wearing a face covering when entering our shop”##
Why use us? Simply because you’ll find no cleaner, caring service with quality operational services and detergents at any price. When we are back to normal, relax over a free cup of tea or coffee, read the paper or watch the Sky TV!
Whether you are looking for a self-service laundry solution or would like us to take care of it for you, visit our local laundrette, located in the heart of Hoddesdon Town Centre.
Here are just some of the benefits of using our local launderette:
Open and transparent -The shop does exactly as it says on the tin, the shop front is glass, floor to ceiling, so you can see what goes on in the launderette at any time which helps customers build a degree of trust our services
No ‘off-site’ operations - All services are rendered in the shop premises and all ironing carried out onsite. No laundry orders leave the launderette except with the customer on collection
No mixed laundry loads - All orders large and small are handled individually. At no time do I mix together smaller loads into one large load
All laundry/ironing entrusted to me is handled with the utmost care, respect and discretion - This is a key critical point as a person’s laundry is a ‘window’ into their private domestic life. Basically, what goes on in my shop stays in my shop between me and the individual customer. I am a locally based lady-owner with over 20 years of operations management and front line customer service experience. I have used launderettes myself since taking my first job at the age of 16 and have been in a love affair with them ever since! Hence how I know the industry so well, and what customers are looking for.
The launderette is brand new, spotlessly clean with disabled access - The entrance door is wide, leading onto a slight slope down meaning customers using mobility aids or having other needs can easily get in and out of the shop, and the wide open shop space easily accommodates mobility aids without hazard to anyone on the shop floor. Using state-of-the-art JLA washing machines and dryers to deliver the perfect clean, every time you will not be disappointed in the end result
My service is very personalised - I listen to customer’s requirements and preferences and my detailed counter receipts mean that I have a record of these requirements for repeat business, building trust and confidence in the customer in me and my services
The launderette is intended as a ‘hub’ for our local community - Once the worst of this virus lock-down nightmare is over, I look forward to reverting back to my core operation of welcoming customers onto the shop floor again, where they can use our machines themselves and relax over a cup of tea or coffee (provided by us gratis), read the paper or watch the TV
Getting to know customers personally - knowing their names, tea/coffee preferences as well as their laundry preferences
A modern 21st century environment - Getting away from the old stereotype of the launderette being a noisy, scruffy and generally uncomfortable environment. Customers will see their visits to our shop as a pleasure rather than a chore. “I’m just going to nip by the launderette” rather than “Oh God, this again...”
Good old fashioned “Dot Cotton” style customer service - Being a friendly familiar face that customers get to know and trust. With repeat visits, customers will know they can just drop the bag knowing that I know all of their personal requirements, allowing the customer to get on with their day without worry about their personal effects.
Loyalty cards for regular users – We want to reward you for using us regularly!
To find out more, or arrange a full laundry service with our team, call today 01992 946946
We are conveniently located in Hoddesdon Town Centre for easy access.
We provide top-class cleaning delivery services to suit you.